Refund policy

1. Size Exchange

Size exchange can be requested within 7 days of delivery.

The item must be unworn, unwashed and unused, with original tags and packaging intact. Exchange is subject to size availability.

JAZBA does not offer cash refunds.

2. Damaged or Wrong Item

Damaged, defective or incorrect items must be reported within 48 hours of delivery.

Please share your order number, clear product photos, shipping label photo and an unboxing video where available.

Claims made after 48 hours may not be accepted.

3. Exchange Shipping Charges

Exchange shipping charges will be decided on a case-by-case basis.

For an approved damaged or wrong-item claim, JAZBA will generally cover the delivery charges. For size exchanges or customer ordering errors, charges may be paid by the customer.

4. Non-Exchangeable Items

Exchange will not be accepted for:

• Worn, washed, used or altered products
• Items without original tags or packaging
• Clearance or final-sale items
• Customised products
• Items damaged due to misuse or incorrect washing
• Requests made after the exchange period

5. Exchange Process

Contact JAZBA within the allowed time and share your order number, exchange reason and required proof.

Please wait for approval before sending the item back. Unapproved returns may not be accepted.

6. Inspection and Approval

All returned items will be inspected before approval.

JAZBA may reject an exchange if the product does not meet the policy conditions. Approved exchanges are subject to stock availability.

7. Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will be handled under this exchange policy.